ProperQuote Support

Quotes

We can help with quote creation, direct costs, overheads, contingency, profit markup, VAT, deposits, customer price layouts, PDF generation and saved quote issues.

Invoices

We can help with standalone invoices, invoices created from quotes, payment terms, due dates, VAT, CIS deductions, paid/unpaid status and PDF output.

iPhone and iPad workspace and backups

The native app opens a local workspace without a ProperQuote login. Your quotes, invoices, customers and business details are saved on that device. They do not automatically sync with the web app or another device.

Use More → Backup & restore to export a separate backup before changing devices or deleting the app. Keep it somewhere you can access independently of ProperQuote. Importing a backup replaces the local workspace; the app keeps a recovery copy so you can undo the restore. Protect backup files because they contain business and customer information.

ProperQuote Pro on iPhone and iPad

Open More → Subscription to view Pro access. Creating and editing quotes and invoices requires active Pro access. When access ends, saved documents remain available to view and export, and backup and deletion remain available.

If the price cannot load, check your connection and use Try again when shown. Contact support if it continues. Export a backup before uninstalling the app.

Use Restore Purchases for a subscription bought with the same Apple Account. Use Manage Subscription to open Apple’s subscription controls. Restoring a purchase does not restore your local quotes or invoices; those require your workspace backup. See Apple’s purchase restoration help and cancellation instructions.

Email and PDF sharing

The native iPhone and iPad app uses the Mail account configured on your device. A Sent result means Mail accepted the message; it does not confirm that the recipient received it. Check Mail before sending again. You can also export a PDF with the share sheet. The web app sends document emails through ProperQuote’s email service.

Web account and sign-in

If you cannot access your account, explain what happens when you try to sign in and include the email address associated with the account.

Data export or deletion

For local iPhone or iPad records, use More → Delete my ProperQuote data after exporting anything you need to keep. This does not cancel an Apple subscription. See the separate native-app and web deletion instructions.

To request access to, export of or deletion of your ProperQuote account data, email info@properquote.app from the email address associated with your account where possible.

We may need to verify your identity before completing a privacy or account-security request.

Bugs and feedback

If you find a bug or something that feels confusing, tell us what you expected to happen and what actually happened. Feedback from working tradespeople is especially useful because ProperQuote is designed around real quoting and invoicing workflows.